FAQs

If you have any queries that are not addressed below, please reach out to us on support@oropocket.com

What is the DigiGold?

DigiGold is a simple and cost-effective method to buy gold online. You may purchase, sell, and store 99.90 per cent pure gold infractions at any moment.
DigiGold is a revolutionary new way of investing in precious metal, which has been a popular investment instrument for decades, without physically possessing the metal.
Buyers can easily purchase gold in the amounts they require using our online app and build up their gold holdings without visiting a store. The gold will be stored in a vault, where you will be able to sell or convert it into physical gold whenever you want.

Why buy from Oropocket?
  • Account Opening Ease - Opening an account with us is a straightforward and painless procedure.
  • There are no hidden fees - There is no fee for brokerage. There are no storage or insurance fees.
  • Small Quantity - Gold and silver may be purchased for as little as Rs. 1 from OroPocket.
  • Better Value - The gold may be purchased at wholesale market rates.
  • Buy Back - The gold you purchased from us may be sold at very low margins.
How does ‘Oropocket’ ensure a Fair and competitive price?

The prices are decided by the issuers or vendors. Gold prices we offer on the digital gold platform are extremely competitive and uniform across the country. The rate is based on the international price of gold, the exchange rate, and the customs duty that is currently applicable. These rates fluctuate based on market conditions.
Our gold prices are linked to international market rates available 24-hours a day, 365-days a year.

How to get started?

You can sign up (get started) by clicking on the login button in the top right corner of the OroPocket website header, or you can download the app from the Playstore or Appstore. Simply complete the tier 1 and tier 2 verification process by verifying your personal mobile number, email id, identity, and address once you have been added to the system.

Do I need KYC?

To begin, you must complete the Tier 1 verification process. Once the tier 1 verification is complete, the referral feature is available. Some additional features, such as redemption with UPI, will be unavailable to the user until tier 2 verification is completed.

What is the minimum and maximum quantity of Gold/Silver that I can buy and sell back to Oropocket?

You can buy any amount of gold or silver with OroPocket. The minimum purchase amount is Re.1, but you can only sell the Gold/Silver that you purchased from us.

Why is there a difference in the Buy and Sell price on Oropocket?

Gold, like every other tradable commodity, has a buy-sell spread. The difference between the purchase and sell prices of Digital Gold is due to goods tax as well as additional handling and processing fees.

What is the purity of the gold/silver that Oropocket offers to customers? (Oropocket offers 24 carats 999 Gold and 24 carats 999 Silver)

We offer the purest form of Gold or Silver to our customers. 999.9 is the purest form of Gold or Silver. This means that your product contains at least 99.99% Gold or Silver. Anything that is above 995 purity is considered 24K.

How can I view all my Transactions?

Mobile Application:
You can access their investment dashboard's "My Assets" section. Choose the precious metal for which they want to search for transactions. To view recent transactions, click "more."

Web application:
You can access their investment dashboard's Gold or Silver's "Explore" option. You will see the "Recent Transactions" section on the bottom right with all the latest transactions. To view all the transactions, click "View All transactions". You can export the list as well.

Where can I find the invoice for each order?

Since it's on blockchain we prefer to share the transaction details like the blockchain id, amount of gold received or sent, sender name, date, and time of the transaction can be viewed by selecting a particular transaction.

Where is the physical Gold/Silver stored?

The physical Gold/Silver is stored in secured vaults in London in the name of the investor. The investor gets an assurance of an actual 24K physical gold or silver.

Who should I contact in case of any queries?

You can chat with us on Telegram(https://telegram.me/Rai_rohit) or send an email (email to: rohit.rai@oropocket.com) or schedule a call here(https://calendly.com/rohit-rai/15min).

What can I do with Oropocket?

With OroPocket, users can invest in digital gold or silver, where they own the assets, but not physically. We keep the gold and silver secure, but allow users to spend buy or perform UPI transactions backed by these assets. This way, we ensure the digital gold and silver are highly liquid.

I have not received the OTP on my phone, what should I do?

You can use the live chat support on the website or write to support@oropocket.com

My KYC is pending, How long does the KYC & Account verification take?

We have two tiers of KYC and account verification. Tier 1 verification is immediate and Tier 2 verification requires 2 to 4 working days.
Tier 1 verification consists of Mobile verification and Email verification. We verify the mobile number and email via one-time password sent to your shared details. This process is instant and is reflected on your account immediately.
Tier 2 verification consists of ID verification and Address Verification. This usually KYC usually takes 2 to 4 working days at our end.
In case you are facing any issues with uploading your KYC documents, please reach out to our support team on support@oropocket.com

Can I change my registered mobile number?

If you would like to change your registered mobile number on OroPocket, you will need to submit your KYC details on our customer care email id at support@oropocket.com and we will update you.

My Withdrawal is not processed yet.

Please write to us on our customer care email id at support@oropocket.com and we will resolve the issue.

How do I sell the Gold I have accumulated?

OroPocket provides a sell price quote on its app and website. Customers can choose to sell any amount starting with a minimum of ₹ 1 to a maximum of the amount of gold that they own. Proceeds will be added instantly to their OroPocket Wallet.

  1. You can use the balance via scanning any UPI code.
  2. Or you can then transfer the balance to your bank account via UPI after deducting any applicable transaction charges (which will be disclosed in advance).
  3. You can also add a bank account and transfer the funds via IMPS or NEFT. Please note that the minimum withdrawal amount is INR 100/-. The duration for this transaction is 1 day and is free of all the the transaction cost.
  4. Upcoming feature: Withdraw funds directly in your PayTM account.
    1. Duration: 1 business day
    2. Fee: Fee
    3. Minimum Withdraw Amount: INR 100
  5. Upcoming feature: Withdraw funds directly in your Paypal account.
    1. Duration: 1 business day
    2. Fee: 0.5%
    3. Minimum Withdraw Amount: INR 1000

Why is the selling price lower than the buy price?

The price for Gold/Silver (i.e. Buy/Sell) is displayed on the website, and there is always a little disparity between the buy and sell prices. The spread varies depending on a variety of factors such as price volatility, supply, and external market circumstances. On the platform, we transperately quote live prices. Furthermore, GST, which is imposed on the buy price, is not levied on the selling price, and there are other charges for payment gateways, trustees, and other services that contribute to the difference between the buy and sell prices.

Is there any limitation on selling gold?

No

How do I send or Gift Gold?

There are 3 ways in which you can send or gift gold.

  1. Via Email (when the sender & receiver is on OroPocket's platform)
    1. The transfer is instant
    2. Transaction cost applicable (as per the guidelines)
  2. Transaction cost applicable (as per the guidelines)
    1. The transfer is instant
    2. Transaction cost applicable (as per the guidelines)
    3. Minimum Withdraw Amount: INR 1000
  3. Via Tezos Address (on the blockchain)

Where can I see the send/receive gold transactions?

Mobile Application:
You can access their investment dashboard's "My Assets" section. Choose the precious metal for which they want to search for transactions. To view recent transactions, click "more."
Web application:
You can access their investment dashboard's Gold or Silver's "Explore" option. You will see the "Recent Transactions" section on the bottom right with all the latest transactions. To view all the transactions, click "View All transactions". You can export the list as well.

Is there a limit on the number of Invites I can send?

Yes, each user has 10 invites available

How can I refer Oropocket to my friends?

On the OroPocket's Application:

  1. Click on the hamburger menu
  2. Tap on "Share it" tab
  3. You will be viewing the "Share now and get rewards" button
  4. You can use that link to send it to your friends via SMS, Whatsapp, Telegram, FB, Insta etc.
On the OroPocket's web portal:
  1. Once you login on the web portal i.e. your dashboard
  2. You can scroll down to find the "Share the love" section
  3. You can copy your personalised link and share it with your friends and families
  4. Or you can click on the social button i.e "Facebook", "Twitter" and "Whatsapp" to spread the word

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